Terms of delivery
Delivery
After the payment has been received and processed, we immediately proceed with the delivery of the order. Your order will be delivered by DHL Parcel. DHL Parcel makes a delivery attempt at your home address and delivers on all days except Sunday. If the order is placed before 10:00 PM, it will be delivered the next delivery day. As soon as your order has been shipped, you will receive a DHL tracking number with this link, and you can also choose to have your package delivered to a DHL location.
If you are not home and the package cannot be delivered through the mailbox, we offer the package to the neighbors. You will then receive a card in the mailbox with the address where the package was delivered. If the neighbors are also not home at that moment, we leave a delivery code on the card, at a DHL Parcelshop or DHL Parcelstation. There are no additional costs for this.
Delivery costs
Free shipping on orders over €30,- within the Netherlands, Belgium, and Germany. For orders under this amount, we charge €5,95 for the Netherlands, Belgium, and Germany. For an overview of the shipping costs for other countries, the table below can be consulted. Return shipping costs are the responsibility of the customer.
| Austria | € 7,95 |
| Bulgaria | € 10,95 |
| Croatia | € 9,95 |
| Czech Republic | € 7,95 |
| Denmark | € 7,95 |
| Estonia | € 11,49 |
| Finland | € 15,95 |
| France | € 8,95 |
| Greece | € 16,95 |
| Hungary | € 8,95 |
| Italy | € 13,95 |
| Ireland | € 14,95 |
| Latvia | € 10,95 |
| Liechtenstein | € 8,95 |
| Lithuania | € 9,95 |
| Luxembourg | € 9,95 |
| Monaco | € 12,95 |
| Norway | € 16,95 |
| Poland | € 7,95 |
| Portugal | € 12,95 |
| Romania | € 11,95 |
| Slovakia | € 8,95 |
| Slovenia | € 9,95 |
| Spain | € 11,95 |
| Sweden | € 14,95 |
| Switzerland | € 10,95 |
| United Kingdom | € 10,95 |
Happy Earth and DHL are committed to CO2-free delivery.
As part of the GoGreen program, our logistics service provider DHL compensates for the CO² emissions generated during the transport of orders.
The GoGreen program of DHL aims for 0% emissions. DHL is focusing heavily on electric transport in the 'last mile', which means that the last kilometers to the recipient are traveled emission-free. This should be the case by 2025. In addition, there are already several gas-free DHL sorting centers and DHL only builds sustainable locations. Furthermore, it is experimenting with trucks running on hydrotreated vegetable oil and it is becoming increasingly easy for you as a consumer to adjust the delivery of a package. The latter means, for example, that delivery can be chosen at a safe place around the house or at a pickup point, which reduces the number of trips and thus also the CO2 emissions.
